One of the greatest challenges in the life cycle of security systems in Tanzania is the post-sales support, meaning maintenance and service of the deployed security equipment. Many companies are deploying state of the art technologies, but without a proper maintenance arrangement in place, the security of these places, especially the up-country sites, is highly compromised, often for long periods of time and, up to the level where systems can even deteriorate to become non-functional.
Help Desk
In order to support our clients in the most efficient manner, we have invested in computerized help desk system, manned by qualified dedicated personnel. Each service call is assigned with a ticket number for easy follow up and update. Whenever the status of the down call is being updated, an email is sent to the contact person in appointed by the client. The help desk provides the 1st tier of support and in case the problem is not solved in the help desk level, it is immediately escalated to the field support team of the Customer Service Department
Customer Service Department
Comsec Security Systems has established a dedicated customer service department, with highly trained professionals, focused on support of our clients’ security systems, both in Dar es Salaam and up-country. This team of dedicated engineers ensures prompt and seamless professional support, allowing our clients to outsource the logistics and headache related to the servicing of the security systems and focus on their core business. The service includes both corrective maintenance, and not least important periodic maintenance that ensures that the systems are operating under optimal performance at all times.
